Online customer service 4 hours course ($45)

Our Customer Service Course is designed to equip security agents with the skills necessary to deliver exceptional service in client-facing roles. This 4-hour online course, recognized by the Bureau de la sécurité privée (BSP), focuses on effective communication, conflict resolution, and maintaining a professional attitude in challenging situations.

By completing this course, agents can earn a $0.50/hour salary premium, as mandated by Quebec's regulations for recognized training. The course is an excellent opportunity to enhance customer interaction skills and boost earning potential.

customer service 4 hours course ($45)

Our Customer Service Course is designed to equip security agents with the skills necessary to deliver exceptional service in client-facing roles. This 4-hour online course, recognized by the Bureau de la sécurité privée (BSP), focuses on effective communication, conflict resolution, and maintaining a professional attitude in challenging situations.

By completing this course, agents can earn a $0.50/hour salary premium, as mandated by Quebec's regulations for recognized training. The course is an excellent opportunity to enhance customer interaction skills and boost earning potential.

Who should attend?

This course is ideal for security agents looking to improve their customer service skills, especially those working in roles that require frequent client interactions. It's also beneficial for agents seeking to enhance their qualifications and earn the BSP-recognized salary premium. Whether you're new to the industry or an experienced professional, this course will help you excel in providing exceptional customer experiences.

learning objectives

The primary goal of this course is to equip security agents with the skills to deliver outstanding customer service. Participants will learn how to communicate effectively, manage conflicts professionally, and create positive client interactions. By the end of the course, agents will be prepared to handle difficult situations with confidence, enhancing customer satisfaction and contributing to a safer, more professional work environment.

Upon completion of the course, the students will be able to:

  • Demonstrate essential customer service skills by effectively engaging with clients and maintaining professionalism in various situations.

  • Improve reporting and documentation techniques, ensuring accurate and detailed records of customer interactions.

  • Manage difficult customers with confidence, using appropriate communication strategies to resolve issues.

  • Navigate conflict situations by applying conflict resolution skills to defuse tense encounters.

  • Handle challenging situations calmly and professionally, ensuring customer satisfaction while maintaining safety and security.

Program structure

CHAPTER 1 ( HOURS )

Customer service In the private security industry

CHAPTER2 ( 1 HOURS )

Communication Skills

MODULE 3 ( 2 HOURS )

Handling Difficult Customers, and Situations

  • Who are the customers of a private security agent?

  • Essential customer service
    skills

  • Types of communication used in private security

  • Reporting and Documentation

  • The importance of positive communication

  • The customer approaches

  • How to develop a customer relationship of trust

  • Essential customer service skills

Program structure

CHAPTER 1 ( HOURS )

Customer service In the private security industry

  • Who are the customers of a private security agent?

  • Essential customer service

  • skills

MODULE 2 ( 28 HOURS )

Emergency procedures

  • Accident, Conflict, Labour disputes, Crowd control

  • Fire

  • Alarm activation, Break-in, Robbery, Graffiti, Shoplifting

  • Major incident – bomb threat

  • Power failure, Flood

  • Occupational Health and Safety

  • WHMIS

MODULE 3 ( 2 HOURS )

Handling Difficult Customers, and Situations

  • The customer approaches

  • How to develop a customer relationship of trust

  • Essential customer service skills

Duration

This is a 4-hour course, designed to efficiently cover all essential customer service skills for security agents while accommodating busy schedules

Course schedule & registration

Registration is available online through our website or you can simply contact us.

Note: The running of any course is subject to a sufficient number of registrations.


We recommend completing registration and payment at least 5 business days before the course start date to secure your spot.

Please note that while completing the course with Montreal Elite Securite provides valuable certification, it does not guarantee employment. (For both online and in-person courses)


This Customer Service Course includes a BSP-recognized certificate upon completion.

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