uSE OF FORCE COURSE

16 hours course

This course provides a concise introduction to the principles of self-defense, the legal use of force, and the safe and effective application of handcuffs and batons. It is designed for security professionals seeking essential tactical skills while ensuring compliance with legal and ethical standards.

customer service 4 hours course ($45)

Our Customer Service Course is designed to equip security agents with the skills necessary to deliver exceptional service in client-facing roles. This 4-hour online course, recognized by the Bureau de la sécurité privée (BSP), focuses on effective communication, conflict resolution, and maintaining a professional attitude in challenging situations.

By completing this course, agents can earn a $0.50/hour salary premium, as mandated by Quebec's regulations for recognized training. The course is an excellent opportunity to enhance customer interaction skills and boost earning potential.

Who should attend?

This course is ideal for security agents looking to improve their tactical skills, particularly those working in high-risk environments. It is also beneficial for agents who wish to enhance their qualifications and become eligible for the BSP-recognized salary premium. Whether you're new to the industry or a seasoned professional, this course will equip you with the tools to deliver exceptional service and stand out in your role.

learning objectives

The primary goal of this course is to equip security agents with the skills to deliver outstanding customer service. Participants will learn how to communicate effectively, manage conflicts professionally, and create positive client interactions. By the end of the course, agents will be prepared to handle difficult situations with confidence, enhancing customer satisfaction and contributing to a safer, more professional work environment.

Upon completion of the course, the students will be able to:

By the end of the course, participants will be able to:

  1. Understand Legal and Ethical Frameworks:

  • Learn the laws and regulations surrounding the use of force, including the legal limits of physical intervention and the use of defensive tools like handcuffs and batons.

  • Understand the Use of Force Continuum and its application in real-life scenarios.

  1. Apply Safe Handcuffing Techniques:

  • Practice proper procedures for applying and removing handcuffs.

  • Learn control and compliance techniques to reduce risk to both the agent and the subject.

  1. Use the Baton Effectively and Responsibly

  • Train in baton deployment, striking zones, and tactical positioning.

  • Understand the difference between defensive and offensive use.

  1. Develop Defensive Tactics and Situational Awareness

  • Learn how to defend against common attacks such as grabs, punches, and edged weapons.

  • Improve situational awareness and threat assessment skills.

  1. Integrate Tools into a Broader Self-Defense Strategy

  • Combine verbal de-escalation, defensive techniques, and tactical tools for a balanced response to threats.

  • Learn how to act decisively and professionally under pressure.

This course empowers participants with the confidence and competence to manage high-stress situations, ensuring safety, control, and accountability in the field.

Program structure

CHAPTER 1 ( HOURS )

Customer service In the private security industry

  • Who are the customers of a private security agent?

  • Essential customer service

  • skills

MODULE 2 ( 28 HOURS )

Emergency procedures

  • Accident, Conflict, Labour disputes, Crowd control

  • Fire

  • Alarm activation, Break-in, Robbery, Graffiti, Shoplifting

  • Major incident – bomb threat

  • Power failure, Flood

  • Occupational Health and Safety

  • WHMIS

MODULE 3 ( 2 HOURS )

Handling Difficult Customers, and Situations

  • The customer approaches

  • How to develop a customer relationship of trust

  • Essential customer service skills

Duration and Certification

This 2-day training consists of 16 hours of instruction (8 hours per day). Upon successful completion, participants will receive a
Training Certificate in Handcuff and Baton Usage. This certification demonstrates competence in handling these essential security tools, adding valuable qualifications to your security portfolio.

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